Returns & Refunds Policy

When you can return an item

You can ask to return an item within 7 days after your order is marked as delivered, for example if it is damaged, faulty, not what you ordered, not as described, or has missing parts.

How to return an item

1. Go to My Orders and open the delivered order.
2. Press "Return this item", choose a reason and tell us what is wrong.
3. The seller reviews your request and answers. You get a notification either way.
4. If it is approved, bring the item to the GoCart warehouse at 292 Anton Lembede Street, Durban.
5. When we receive it, we refund you. You get a notification when the refund is sent.

You can follow all your requests under My returns.

Refunds

Refunds are paid back to the way you paid. The time it takes to show in your account depends on your bank or payment provider. The delivery fee is not refunded unless the item was faulty or wrong.

If a return is declined

The seller must give you a reason. If you disagree, contact us at admingocart@gmail.com or call 068 737 4054 or 066 041 9069.

Your legal rights

This policy does not take away any rights you have under South African consumer law.